Refund & Cancellation Policy

This policy outlines creator obligations and the refund process for shows hosted on FullTimeShow. All transactions are in Indian Rupees (₹) and processed via Razorpay. By hosting a show, you agree to comply with this policy.

1. Attendee Refund Entitlement

Attendees are entitled to a full refund of their ticket price — including the convenience fee — in the following cases:

• The event is cancelled by the creator or FullTimeShow
• The event is rescheduled by more than 48 hours from the original date/time and the attendee requests a refund within 72 hours of the rescheduling announcement

Tickets are non-refundable for attendee-initiated cancellations. As a creator, you should communicate this clearly to your audience.

2. Creator-Initiated Cancellations

If you cancel a confirmed event:

• FullTimeShow will automatically initiate refunds to all ticket holders
• No payout will be issued to you for the cancelled event
• Platform fees already deducted will not be refunded to you
• You must notify FullTimeShow at least 48 hours in advance by contacting support@fulltimeshow.in

Repeated cancellations without valid reason may result in your account being suspended or permanently terminated.

3. Creator Revenue on Refunds

When an attendee receives a refund due to event cancellation or significant rescheduling:

• The full ticket amount is reversed to the attendee's original payment method
• No creator earnings are generated for refunded tickets
• If a payout has already been made for those tickets, FullTimeShow will recover the amount from your future payouts

4. Attendee Refund Timeline

5. Refund Process

1. Creator notifies FullTimeShow of cancellation or rescheduling
2. FullTimeShow verifies the cancellation and initiates refunds via Razorpay
3. Attendees are notified via email and the refund is credited to their original payment method
4. Creator dashboard is updated to reflect the cancellation and zero payout for the event

6. Partial Refunds

In cases where a partial refund is applicable (e.g., only some ticket tiers are cancelled), Full Time Show will coordinate with you to determine the refund scope and communicate to affected attendees. Partial refund amounts will be reflected in your payout reconciliation.

7. Disputes

If you believe a refund was processed incorrectly for your event, contact us within 7 working days with your event ID and relevant transaction references. We will investigate and respond within 5 working days.

8. Contact

For refund-related queries, contact us at support@fulltimeshow.in or call +91 6261933009 (Monday–Saturday, 10 AM – 7 PM IST).